Help Center

Yes, we offer free ground shipping on all orders over $200. No promo code is needed; once your cart hits $200, the free shipping rate is automatically applied at checkout.

If you'd like your order to arrive faster, expedited or air shipping options are also available at checkout for an additional fee. These can be selected during the checkout process regardless of order size.

Please note: shipping times refer only to transit time once your order leaves our facility. They are separate from our processing/turnaround time, which is the time it takes us to prepare and pack your order before it ships.

Yes. Both FedEx and UPS let you set a preferred delivery location on your property, like a side door, garage, covered porch, or shaded spot out of direct sun, so the driver knows exactly where to leave your package if you're not home. This is especially helpful for frozen orders, since a shaded or covered spot helps keep your food colder for longer until you can bring it inside.

FedEx Delivery Manager

Sign up for free at fedex.com/delivery.

To set it up:

1. Create a free FedEx Delivery Manager account using the email address or phone number tied to your deliveries.
2. Add your address and set your preferred delivery location (for example, "leave at side door" or "do not leave in direct sun").
3. Save your preferences. They'll automatically apply to future FedEx deliveries at that address.

Note: new instructions can take up to 24 hours to show up in FedEx's system, so set this up a day or two before your order ships if possible.

UPS My Choice

Sign up for free at ups.com/mychoice.

To set it up:

1. Create a free UPS My Choice account with your name, address, and email.
2. Verify your account through the confirmation email UPS sends you.
3. Under delivery preferences, set your "Leave At" instructions for your address.

Once you're enrolled in either service, your delivery instructions apply automatically to all future shipments to that address, not just orders from us. It's a one-time setup, and it's the best way to make sure your package ends up somewhere cool and secure even if you're not home.

While uncommon, packages can occasionally be damaged during transit due to carrier handling. If your order arrives damaged, please let us know within 24 hours of delivery.

Before opening or handling the contents any further, take clear photos of the package and any visible damage. These photos are required for us to file a claim with the carrier, so please hold off on unpacking until you've captured them.

Once you send us your photos, our team will contact the carrier on your behalf and walk you through the next steps to get it resolved.

What happens if I'm not home when my package arrives?

All packages ship with delivery release, which means a signature is not required. If you're not available when the carrier (FedEx or UPS) arrives, they'll leave your package at your front door or another secure spot. The driver typically takes a photo of where they left it and uploads it to your tracking page, so you can check exactly where to look.

Once your package is marked as delivered, it becomes the recipient's responsibility. RFM is not liable for packages that are lost, stolen, or damaged after delivery is confirmed, so we recommend being home around your expected delivery window whenever possible, especially for frozen orders.

My tracking says delivered, but I can't find my package. What do I do?

First, check around your porch, side doors, garage, and with neighbors, and take a look at the delivery photo on your tracking page if one was uploaded. Packages are sometimes marked delivered a few hours before they actually arrive, so it's worth checking again later in the day.

If you still can't locate it, contact the carrier right away to file a claim:

• FedEx: 1-800-463-3339 (press 1 for a representative)
• UPS: 1-800-377-4877

Once you have a claim number, please reach out to our team with the details so we can open a case on our end too. The sooner an issue is reported, the better the chances of getting it resolved. We will do everything we can to help support the claim opened by our customers. 

We pack every order with plenty of insulation and coolant to keep it cold in transit, but we can't guarantee it will still be fully frozen when it reaches you, since shipping conditions are outside our control. By placing an order, you're acknowledging that Raw Feeding Miami doesn't guarantee a frozen condition upon delivery.

If your order arrives thawed, there's no need to worry. You can portion out your pet's meals and refreeze them, or just place the whole order back in your freezer as is. Refreezing thawed raw pet food is safe and won't affect its quality.

If your order arrives warm to the touch, rather than cold or partially frozen, contact us right away. Please include clear photos or videos of the products and packaging so our team can assess the situation and let you know the appropriate next steps.

All of our products are shipped frozen in insulated boxes with dry ice and ice packs to ensure they stay cold during transit. We limit each box to 50 lbs of contents to make sure there’s enough space for a 10 LBS block of dry ice and two large ice packs in every order.

Your order will arrive tightly packed and frozen. If any items arrive partially thawed or beginning to defrost, this is normal and safe. You can safely thaw and refreeze raw pet food without affecting its quality or safety.

Free shipping offers cannot be combined with other promotions or discount codes. When placing an order, you will need to choose between using the free shipping option or applying any available promotions from your rewards portal.

Unfortunately, it is not possible to use both a free shipping offer and a discount on the same order. Please select the option that provides the most value for your purchase.

The pricing of our products reflects the high quality of the meats we use.

All products sold by RFM are sourced exclusively from suppliers that provide human-grade meats. Our meats are antibiotic, steroid, and hormone-free, and we work closely with vendors who meet our strict standards. We do not use enhanced meats—that is, meats injected with sodium solutions—or any meats that have been treated with acid washes, practices that are common in the meat industry. Every product is tested by our vendors and has passed USDA inspection before reaching the market.

Many of our products come from the same purveyors that supply top restaurants across the country, meaning your pet is eating meat that's a cut above what you'd find at the supermarket. We've worked out special deals with these purveyors to use quality cuts and trim that would otherwise be discarded, so we never have to rely on low-grade ingredients from typical pet food meat suppliers.

We never purchase 4D meats (dead, diseased disabled or dying).  We do not use any by-product materials or mechanically separated meats.  

Each product page includes a detailed description so you can make informed choices about what you feed your pet. 

We understand that every pet has unique preferences, and it’s normal for some pets to be hesitant about new foods. Unfortunately, we cannot offer refunds or exchanges for products that your pet chooses not to eat.

If your pet doesn’t enjoy an item, we recommend refreezing the product and trying again later, as some pets may adjust to new foods over time. You can also try simple strategies to encourage your pet to eat, such as:

• Mixing with a favorite food – Combine a small amount of the new item with something your pet already loves.
• Warming the food slightly – Some pets find a little warmth enhances aroma and appeal.
• Offering smaller portions – Presenting smaller servings can make the food less overwhelming.
• Hand-feeding or using puzzle feeders – Turning mealtime into a fun experience can encourage interest.

Every pet is different, so patience and experimentation can often help them enjoy new products. Over time, many pets learn to accept and even prefer new foods once they become familiar with the taste and texture.

At this time, we do not provide individualized raw feeding guidance. However, we can recommend a list of qualified pet nutritionists to help with your pet’s dietary needs.

You can also visit Perfectly Rawsome’s website for free articles and resources on raw feeding nutrition.

If you have questions about our recommendations, products, services, or shipping, please feel free to contact us at info@rawfeedingmiami.com. We’re happy to assist you!

RFM will be closed on all major holidays, which may affect our shipping schedule. We recommend planning ahead if you will need orders delivered during weeks that include a holiday.

Our holiday closures for 2025 are as follows:

• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28–29 – Thanksgiving
• December 24–25 – Christmas
• December 31 – January 1 – New Year’s

Please keep these dates in mind when placing your orders to ensure timely delivery.

Order processing can take up to one week, though we always aim to ship as quickly as possible. To help ensure your order ships that same week, we recommend placing it by Sunday afternoon.

The transit time shown next to the FedEx shipping option is the number of days the carrier needs to deliver your package once it ships, not the processing time. For example, if you're on the West Coast and transit time shows 4 days, your order will be in transit for 4 days after it leaves our facility. Transit times are set by the carrier and are outside our control.

FedEx Express and UPS Express (air service) only dispatch on Mondays and Tuesdays. Same-day shipping isn't available for these options, so please place your order in advance to make sure it's included in that week's air shipment.

Due to the perishable nature of our products, Raw Feeding Miami does not offer refunds or exchanges once an item has been purchased. All purchases are made at your own discretion, and we encourage careful selection based on your pet’s needs and preferences.

We offer local pickup for our customers. Orders can be picked up at our North Miami location:

18350 NE 2nd Ave, Miami, FL 33179

Pickup hours: Monday through Friday, 9:00 AM – 4:00 PM (closed on weekends)

For South Florida residents, we also offer a flat-rate $25 local delivery option.

Important: Pickups must be scheduled at least 24 hours in advance. Please text us at 305-814-7280 or email us at info@rawfeedingmiami.com to arrange your order.

Local customers are welcome to send an Uber courier (or similar delivery service) to pick up their order directly from us instead of picking them up.

To set this up, just text our team in advance to coordinate a pickup time and confirm your order is ready to go. Once we've confirmed everything, you can request your courier and have them pick up from our location.