All of our packages are automatically released to the recipient for delivery; meaning there is no signature hold. If you are not home during your delivery, FedEX will leave your package at the front door. Upon delivery, the driver will photograph where the package was left and upload it to your tracking number.
If your package is delivered, and your box goes missing in between the time it is delivered and you get home, RFM is not responsible for your package. Once your package has been delivered RFM is no longer responsible or liable for any damage or shipments gone missing. Please make sure you call FedEX immediately at 1-800-463-3339 (Dial 1 to speak to a representative!) or UPS at 1-800-377-4877 and file a lost package claim.