Help Center

All packages are shipped with delivery release, meaning a signature is not required upon delivery. If you are not available at the time of delivery, the carrier (FedEx or UPS) may leave the package at your front door or another secure location. The driver will typically take a photo of the delivery location and upload it to your tracking information for reference.

Once a package is marked as delivered, responsibility for the shipment transfers to the recipient. RFM is not liable for packages that are lost, stolen, or damaged after delivery has been completed.

If your tracking shows that your package was delivered but you are unable to locate it, we recommend contacting the carrier immediately to file a claim:

• FedEx: 1-800-463-3339 (press 1 to speak with a representative)
• UPS: 1-800-377-4877

Please also contact our team to notify us of the issue and provide your claim number once it has been filed. We will also open a case on our end. Prompt reporting will help initiate an investigation and improve the chances of resolving the issue. 

While uncommon, packages may occasionally be damaged during transit due to carrier handling. If you receive an order that appears damaged, please notify us within 24 hours of delivery.

While opening or handling the contents further, we ask that you take clear photographs of the package and any visible damage. These photos are required in order for us to file a claim with the carrier.

Once we receive your documentation, our team will contact the carrier on your behalf and guide you through the next steps to resolve the issue.

While we take every precaution to pack orders with sufficient insulation and coolant for transit, we cannot guarantee that products will arrive fully frozen. By placing an order, you acknowledge that Raw Feeding Miami does not guarantee frozen condition upon delivery, as shipping conditions are outside of our control.

If your order arrives thawed, there is no cause for concern. You may choose to portion your pet’s meals and refreeze them, or simply place the entire order back into your freezer. Refreezing thawed raw pet food is safe and does not affect its quality or suitability for your pet.

If your order arrives warm to the touch rather than cold or partially frozen, please contact us immediately upon delivery. We ask that you provide clear photos of the products and packaging so our team can assess the situation. From there, we will review the details and advise you on the appropriate next steps.

RFM will be closed on all major holidays, which may affect our shipping schedule. We recommend planning ahead if you will need orders delivered during weeks that include a holiday.

Our holiday closures for 2025 are as follows:

• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28–29 – Thanksgiving
• December 24–25 – Christmas
• December 31 – January 1 – New Year’s

Please keep these dates in mind when placing your orders to ensure timely delivery.

Please note that order processing may take up to one week, though we strive to ship orders as quickly as possible.

To help ensure your order ships within the same week, we strongly recommend placing your order by Sunday afternoon.

The transit time listed next to the FedEx shipping option indicates the number of days the carrier requires to deliver your package. For example, if you live on the West Coast and the transit time is 4 days, your order will be in transit for 4 days before delivery. Please note that transit times are determined by the carrier, and we do not have control over them.

FedEx Express / UPS Express (air service) shipments are only dispatched on Mondays and Tuesdays. Orders must be placed in advance to be included in these shipments, as same-day shipping is not available.

All of our products are shipped frozen in insulated boxes with dry ice and ice packs to ensure they stay cold during transit. We limit each box to 50 lbs of contents to make sure there’s enough space for a 10 LBS block of dry ice and two large ice packs in every order.

Your order will arrive tightly packed and frozen. If any items arrive partially thawed or beginning to defrost, this is normal and safe. You can safely thaw and refreeze raw pet food without affecting its quality or safety.

Free shipping offers cannot be combined with other promotions or discount codes. When placing an order, you will need to choose between using the free shipping option or applying any available promotions from your rewards portal.

Unfortunately, it is not possible to use both a free shipping offer and a discount on the same order. Please select the option that provides the most value for your purchase.

The pricing of our products reflects the high quality of the meats we use.

All products sold by RFM are sourced exclusively from suppliers that provide human-grade meats. Our meats are antibiotic-, steroid-, and hormone-free, and we work closely with vendors who meet our strict standards. We do not use enhanced meats—that is, meats injected with sodium solutions—or any meats that have been treated with acid washes, practices that are common in the meat industry. Every product is tested by our vendors and has passed USDA inspection before reaching the market.

Each product page includes a detailed description so you can make informed choices about what you feed your pet. Whenever possible, we also provide links to the farms where the products are sourced, giving you full transparency about the origin of your pet’s food.

We understand that every pet has unique preferences, and it’s normal for some pets to be hesitant about new foods. Unfortunately, we cannot offer refunds or exchanges for products that your pet chooses not to eat.

If your pet doesn’t enjoy an item, we recommend refreezing the product and trying again later, as some pets may adjust to new foods over time. You can also try simple strategies to encourage your pet to eat, such as:

• Mixing with a favorite food – Combine a small amount of the new item with something your pet already loves.
• Warming the food slightly – Some pets find a little warmth enhances aroma and appeal.
• Offering smaller portions – Presenting smaller servings can make the food less overwhelming.
• Hand-feeding or using puzzle feeders – Turning mealtime into a fun experience can encourage interest.

Every pet is different, so patience and experimentation can often help them enjoy new products. Over time, many pets learn to accept and even prefer new foods once they become familiar with the taste and texture.

Due to the perishable nature of our products, Raw Feeding Miami does not offer refunds or exchanges once an item has been purchased. All purchases are made at your own discretion, and we encourage careful selection based on your pet’s needs and preferences.

At this time, we do not provide individualized raw feeding guidance. However, we can recommend a list of qualified pet nutritionists to help with your pet’s dietary needs.

You can also visit Perfectly Rawsome’s website for free articles and resources on raw feeding nutrition.

If you have questions about our recommendations, products, services, or shipping, please feel free to contact us at info@rawfeedingmiami.com. We’re happy to assist you!

Yes! We absolutely offer local pickup for our customers. Orders can be picked up at our North Miami location:

18350 NE 2nd Ave, Miami, FL 33179

Pickup hours: Monday through Friday, 9:00 AM – 4:00 PM (closed on weekends)

For South Florida residents, we also offer a flat-rate $25 local delivery option.

Important: Pickups must be scheduled at least 24 hours in advance. Please text us at 305-814-7280 or email us at info@rawfeedingmiami.com to arrange your order.